RedVector ST-0174

Smart Customer Service 5: Handling Customer Complaints

Smart Customer Service 5: Handling Customer Complaints

1 hr. Online Course

Level: Intermediate

Item#: ST-0174

SME: Ben Eaton

USD$39.95 InStock 2029-01-01
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This interactive online course is designed to help you understand why customers may complain, uncovers the special skills needed for handling customer complaints, and teaches an easy to learn step-by-step method for handling these types of customer contacts. At the end of this course you will apply the skills to your work environment to successfully handle any customer in any situation.
Objectives SME Course Applies to
Course Objectives

At the conclusion of this course, you will be able to:

  • Discuss the reasons customers complain
  • Recall the skills needed to handle complaints
  • Explain how to communicate effectively with customers who may be upset, angry, or frustrated
  • Describe the 5-step method for handling customer complaints to bring successful resolution
SUBJECT MATTER EXPERT: Ben Eaton
Ben Eaton Photo
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Accreditation: Vector Solutions is authorized by IACET to offer 0.1 CEUs for this program.
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Accreditation: Vector Solutions is authorized by IACET to offer 0.1 CEUs for this program.
NE - Landscape Architect (General - Approved LA CES-2026)
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Accreditation: RedVector is the approved provider of this course offering. RedVector has changed its name and is now operating as Vector Solutions.
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