Whether you are a newly promoted supervisor or an experienced manager, you know managing people is a big responsibility. It requires a special skill set. This course will help you develop the skills you need to be successful and to develop successful employees. This interactive online course teaches you how to coach employees through feedback, mentoring, and counseling. The touchy subjects of corrective counseling and employee discipline are covered as well as the methods of planning, conducting, and benefiting from employee meetings. You will find a template for time management for your work and personal life.
Identify the supervisor’s core skills, including time management and people management
Describe guidelines for managing meetings
Discuss how to set personal and professional goals
SUBJECT MATTER EXPERT: Greg Bush
Greg has 20 years of experience in contact center management. His expertise include contact center optimization, inside sales (inbound & outbound), start-up operations, strategic planning, execution of process improvement plans, and leadership development. He helps companies drive revenue and improve customer satisfaction by placing focus on process improvements, staff development, and creating an environment of continuous improvement. Companies hire Greg to:
- Design strategies to improve customer satisfaction by leveraging the potential of the call center, self service, and social media.
- Implement operational plans, training, and improve employee engagement to ensure customer service strategies are implemented across the organization.
- Create organizational awareness around the voice of the customer resulting in improved revenue, cost efficiencies, and brand loyalty.
Professional Organizations
Canadian Registered Safety Professionals - CRSP (General)
0.5 hr. Online Course