Show that you are actively listening by using empathy.
You have probably heard empathy described as “feeling someone’s pain”, but what if that is not helpful or possible? Empathy is an important skill to improve your active listening and make those around you feel heard. By the end of this course, you will be able to explain and practice empathy by noticing body language, voice, and tone. You will learn to communicate an awareness of what someone else is feeling and be a better active listener using empathy.
Brain Bites micro-learning courses are information-rich and convey important topics with an engaging mix of video and animation. With 5-minute video lessons and 30-minute-or-less courses, Brain Bites are the perfect tool to educate today’s busy workforce.
Define empathy and explain the difference between empathy and sympathy
Explain the importance empathy plays in developing emotional intelligence
Develop a list of emotions typical to the environment
Recognize and communicate an awareness of what someone else is feeling using empathy
Define cyber-disinhibition and identify methods to reduce its impact on empathy
Focus on active listening by noting body language, voice tone, and words
SUBJECT MATTER EXPERT: Bigger Brains
In 2009, Bigger-Brains founder Chip Reaves was tasked with creating an online training platform for Computer Troubleshooters, a global franchise network. As is the case with most companies, some of the training content was unique to their business, but others (Quickbooks, Online Marketing, Microsoft Office, etc) could be used by many companies.
Frustrated with the poor quality, high prices, and lack of selection in the eLearning marketplace, Chip brought together a team to research the characteristics of effective training. The result is Bigger Brains’ “Uniquely Engaging” teacher/learner format, which replicates the dialogue, interaction, humor, and personal connection of traditional classroom training with the “always available” convenience and searchability of eLearning.
Today Bigger-Brains continues to create the “Absolute Best Online Training” from our studios in Anderson, South Carolina.
0.25 hr. Online Course