When people work together, there will inevitably be disagreements. Some of these disagreements are minor, but some can turn into major conflicts. If conflicts are not resolved, they can lead to long-term tension and unhappiness among employees. This course illustrates how to resolve conflicts using the SLOW method, reasons for different points of view, and tips for face-to-face communication. Following the ideas in this course can help your team use conflict situations as an opportunity to solve work or personal problems, and therefore become more productive and unified.
• What workplace conflict is
• The positive and negative aspects of workplace conflict
• How people communicate
• How to work with other people to resolve problems
• When to involve supervisors
• The best type of interactions for resolving conflicts and avoiding misunderstandings
SUBJECT MATTER EXPERT: Convergence Training
With over a decade of experience designing advanced 3D animated courseware and developing our proprietary learning management software, we pride ourselves by having developed over 1,000 safety and operations training modules which have helped train over 250,000 workers worldwide. Our highly experienced team is dedicated to providing the industry with a simple and high-quality means of training their workforce. Whether the team consists of 25 people or an enterprise with thousands, we're here to help.
0.25 hr. Online Course