All work is a process—plain and simple. A process is a series of events, activities, decisions, or tasks that transform inputs into outputs. Processes can be very large, crossing many functions within your institution or organization; or small, existing within a department or unit. Smaller processes exist within the context of larger processes. It is imperative as you start that you are careful in what processes you select for improvement. This interactive online course discusses selecting, monitoring, and improving processes so you will be able to provide your products or services accurately and on time.
At the conclusion of this course, you will be able to:
Define process improvement
Identify process gaps and opportunities for process improvement
Identify customers and suppliers served by a particular process
Discuss ways to determine specific needs of customers and establish customer expectations
Explain how to analyze a process and implement solutions
Discuss how to measure and monitor the progress of a process
SUBJECT MATTER EXPERT: Alice Nichols
Alice Nichols consults and coaches senior teams around leading through times of change. In short, she facilitates resolution of complex issues – working with a group, or individuals, to reach solutions that must be built, supported and implemented by a team that may not be operating as a fully integrated, highly-performing team.
She has more than twenty five years of experience in partnering with leaders to align and integrate such initiatives as vision confirmation/creation, implementation planning, structural reorganization, role definition, decision making protocols, and executive level conflict resolution both internationally and domestically in the U.S. She has worked to forge alliances between firms/organizations/ institutions and designed measurement systems to track success.
Current and past clients include Sylvan Learning /Education Inc., American Express, Boston University, Arthur D. Little, AT&T, University of Connecticut, Johnson & Johnson Consulting Education Group, BellSouth, Children's Hospital and National Medical Center, Microsoft Corporation’s Education Group, Black & Decker, Nynex Research, CIBA-GEIGY, Citizens Utilities, CSX, the Environmental Protection Agency, Ernst & Young LLP, Espirito Santos Investment Banking, Federal Express, John Hancock, Klein Hornig LLC (affordable housing law,) Merrill Lynch,, Peabody & Arnold LLP, Procter & Gamble, Ryder Freight, Twentieth Century Investors, Unum Insurance, the U.S. Postal Service, United States Steel (USX), the Utah Department of Natural Resources, and Washington Council.
Ms. Nichols has a B.A. from the University of Colorado and Masters Degree in consulting and counseling psychology from Harvard University. Her company can be reached at www.consultingwithISI.com
0.5 hr. Online Course