Value represents the need of the customer, the voice of the customer. If companies don’t pay attention to value, they may end up with unhappy customers walking away from them, resulting in a low brand reputation. Lean thinking enables companies to understand what customers are willing to pay for. If it is of no value to customers, then it is considered waste. Waste consumes energy, money, and is of no value to the customer. This interactive online course provides an approach to how Value and Waste are perceived by customers and how to remove steps that do not create value, promoting only those activities that do provide value.
Identify how companies may misinterpret
definitions of value and waste
State the difference between value-added activities and non-value-added activities
Identify costs and activities that are required
for business function
Describe how companies can benefit from
increasing customers’ perceived value of a product
List the benefits of eliminating wastes along the entire process
SUBJECT MATTER EXPERT: Rosaida Cestari
Rosaida Cestari has a Bachelor
of Science in Metallurgy and Materials Science Engineering from the Illinois
Institute of Technology. She has over thirty-five years
of experience in the Quality field of mass production companies. Mrs. Cestari’s
expertise lies in developing quality systems under ISO 9001. She is a leader in problem-solving and
process improvement techniques.Rosaida
is skilled in Advance Product Quality Planning (APQP) process, Failure Mode and
Effects Analysis (FMEA), and control plans. She is currently developing
training material to standardize processes and improve efficiency.
0.5 hr. Online Course