Smart Quality: Building Quality Awareness

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You expect quality from your vendors and your customers expect quality from you and your organization. In this SmartTeam course we will familiarize you, regardless of your level in your organization, with the meaning of quality, how it is critical, and how to begin to put it into motion in all of your work.

Objectives SME Course Applies to

Course Objectives

At the end of this course, you will be able to:

Recognize a common language of quality
Describe what to do to improve quality
Discuss the cost of (poor) quality
Understand the importance of aligning known customer needs with supplier capabilities

SUBJECT MATTER EXPERT: Alice Nichols

Alice Nichols consults and coaches senior teams around leading through times of change. In short, she facilitates resolution of complex issues – working with a group, or individuals, to reach solutions that must be built, supported and implemented by a team that may not be operating as a fully integrated, highly-performing team.

She has more than twenty five years of experience in partnering with leaders to align and integrate such initiatives as vision confirmation/creation, implementation planning, structural reorganization, role definition, decision making protocols, and executive level conflict resolution both internationally and domestically in the U.S. She has worked to forge alliances between firms/organizations/ institutions and designed measurement systems to track success.

Current and past clients include Sylvan Learning /Education Inc., American Express, Boston University, Arthur D. Little, AT&T, University of Connecticut, Johnson & Johnson Consulting Education Group, BellSouth, Children's Hospital and National Medical Center, Microsoft Corporation’s Education Group, Black & Decker, Nynex Research, CIBA-GEIGY, Citizens Utilities, CSX, the Environmental Protection Agency, Ernst & Young LLP, Espirito Santos Investment Banking, Federal Express, John Hancock, Klein Hornig LLC (affordable housing law,) Merrill Lynch,, Peabody & Arnold LLP, Procter & Gamble, Ryder Freight, Twentieth Century Investors, Unum Insurance, the U.S. Postal Service, United States Steel (USX), the Utah Department of Natural Resources, and Washington Council.

Ms. Nichols has a B.A. from the University of Colorado and Masters Degree in consulting and counseling psychology from Harvard University. Her company can be reached at www.consultingwithISI.com

State Licenses

Alaska

AK - Land Surveyor (General)

Alabama

AL - Engineer (General - ,)

AL - Land Surveyor (General)

Arkansas

AR - Engineer (General - ,)

AR - Land Surveyor (General)

District Of Columbia

DC - Engineer (General - CE21800018)

Delaware

DE - Engineer (Business Practice (maximum of 9 hours) - ,)

Georgia

GA - Architect (General - RV2127-2025)

Accreditation: AIA Registered Provider J315

GA - Engineer (General - ,)

GA - Land Surveyor (General)

Iowa

IA - Engineer (General - ,)

IA - Land Surveyor (General)

Idaho

ID - Engineer (General - ,)

ID - Land Surveyor (General)

Illinois

IL - Architect (General - RV2127-2025)

Accreditation: AIA Registered Provider J315

IL - Engineer, Professional (General - ,)

IL - Engineer, Structural (General - ,)

Indiana

IN - Architect (General - RV2127-2025)

Accreditation: AIA Registered Provider J315

IN - Engineer (General - Board Approved - CE21800018)

Kansas

KS - Engineer (General - ,)

KS - Land Surveyor (General)

Kentucky

KY - Engineer (General - ,)

Louisiana

LA - Engineer (General - ,)

LA - Land Surveyor (General)

Maryland

MD - Engineer (General - ,)

MD - Land Surveyor (General)

Maine

ME - Engineer (General - ,)

ME - Land Surveyor (General)

Michigan

MI - Contractor, Residential Builder and M & A (General)

MI - Engineer (General - ,)

MI - Land Surveyor (General)

Minnesota

MN - Engineer (General - ,)

Missouri

MO - Architect (General - RV2127-2025)

Accreditation: AIA Registered Provider J315

MO - Engineer (General - ,)

Mississippi

MS - Engineer (General - ,)

MS - Land Surveyor (General)

Montana

MT - Engineer (General - ,)

North Carolina

NC - Engineer (General - ,)

NC - Land Surveyor (General)

North Dakota

ND - Engineer (General - ,)

ND - Land Surveyor (General)

New Hampshire

NH - Engineer (General - ,)

NH - Land Surveyor (General)

New Jersey

NJ - Architect (General - RV2127-2025)

Accreditation: AIA Registered Provider J315

NJ - Engineer (General - 24GP000006300)

New Mexico

NM - Engineer (General - ,)

NM - Land Surveyor (General)

Nevada

NV - Engineer (General - ,)

NV - Land Surveyor (General)

New York

NY - Land Surveyor (General)

Ohio

OH - Engineer (General - ,)

OH - Land Surveyor (General)

Oklahoma

OK - Engineer (General - ,)

OK - Land Surveyor (General)

Oregon

OR - Engineer (General - ,)

Puerto Rico

PR - Engineer (General - ,)

South Carolina

SC - Engineer (General - ,)

South Dakota

SD - Architect (General - RV2127-2025)

Accreditation: AIA Registered Provider J315

SD - Engineer (General - ,)

SD - Land Surveyor (General)

Tennessee

TN - Architect (General - RV2127-2025)

Accreditation: AIA Registered Provider J315

TN - Engineer (General - ,)

Texas

TX - Engineer (General - ,)

Utah

UT - Engineer (General - ,)

UT - Land Surveyor (General)

Virginia

VA - Architect (General - RV2127-2025)

Accreditation: AIA Registered Provider J315

VA - Engineer (General - ,)

VA - Land Surveyor (General)

Vermont

VT - Engineer (General - ,)

Washington

WA - Architect (General - RV2127-2025)

Accreditation: AIA Registered Provider J315

WA - Land Surveyor (General)

Wisconsin

WI - Architect (General - RV2127-2025)

Accreditation: AIA Registered Provider J315

WI - Engineer (General - ,)

WI - Land Surveyor (General)

West Virginia

WV - Engineer (General - ,)

WV - Land Surveyor (General)

Accreditation: RedVector is the approved provider of this course offering. RedVector has changed its name and is now operating as Vector Solutions.

Wyoming

WY - Engineer (General - ,)

WY - Land Surveyor (General)

Professional Organizations

American Academy of Environmental Engineers - AAEES - Member (General - ,)

American Hospital Association - AHA - Certified Healthcare Facility Manager (CHFM) (General)

American Institute of Architects - AIA - Architects (General - RV2127-2025)

Accreditation: AIA Registered Provider J315

American Society of Civil Engineers - ASCE - Academy of Coastal, Ocean, Port & Navigation Engineers (ACOPNE) (General)

American Society of Civil Engineers - ASCE - Academy of Geo-Professionals (AGP) (General)

American Society of Civil Engineers - ASCE - American Academy of Water Resources Engineer (AAWRE) (General)

Association for Facilities Engineering - AFE - Certification (General)

Association of State Floodplain Managers - ASFPM - Certified Floodplain Manager (Core)

Canada - Alberta Architect (General - RV2127-2025)

Accreditation: AIA Registered Provider J315

Canada - Alberta Engineer (General - ,)

Canada - British Columbia Architect (AIBC) (General - RV2127-2025)

Accreditation: AIA Registered Provider J315

Canada - British Columbia Engineer (General - ,)

Canada - Manitoba Architect (General - RV2127-2025)

Accreditation: AIA Registered Provider J315

Canada - Manitoba Engineer (General - ,)

Canada - New Brunswick Architect (General - RV2127-2025)

Accreditation: AIA Registered Provider J315

Canada - New Brunswick Engineer (General - ,)

Canada - Newfoundland and Labrador Engineer (General - ,)

Canada - Northwest Territories and Nunavut Engineer (General - ,)

Canada - Northwest Territory Architect / Restricted Practitioner (General - RV2127-2025)

Accreditation: AIA Registered Provider J315

Canada - Nova Scotia Architect (General - RV2127-2025)

Accreditation: AIA Registered Provider J315

Canada - Nova Scotia Engineer (General - ,)

Canada - Ontario Architect (General - RV2127-2025)

Accreditation: AIA Registered Provider J315

Canada - Ontario Engineer (General - ,)

Canada - Prince Edward Island Architect (General - RV2127-2025)

Accreditation: AIA Registered Provider J315

Canada - Prince Edward Island Engineer (General - ,)

Canada - Quebec Architect (General - RV2127-2025)

Accreditation: AIA Registered Provider J315

Canada - Quebec Engineer (General - ,)

Canada - Saskatchewan Architect (General - RV2127-2025)

Accreditation: AIA Registered Provider J315

Canada - Saskatchewan Engineer (General - ,)

Canada - Yukon Engineer (General - ,)

Canadian Registered Safety Professionals - CRSP (General)

International Facility Management Association - IFMA - Certified Facility Manager (CFM) (General)

National Institute for Certification in Engineering Technologies - NICET (General - ,)

Ontario Association of Certified Engineering Technicians and Technologists - OACETT - Certified Member (Management/Leadership Training)

Project Management Institute (PMI) - Certified Associate in Project Management (CAPM) (Business Acumen - 1510-ST-0189)

Project Management Institute (PMI) - PMI Agile Certified Practitioner (PMI-ACP) (Business Acumen - 1510-ST-0189)

Project Management Institute (PMI) - PMI Professional in Business Analysis (PMI-PBA) (Business Acumen - 1510-ST-0189)

Project Management Institute (PMI) - PMI Risk Management Professional (PMI-RMP) (Business Acumen - 1510-ST-0189)

Project Management Institute (PMI) - PMI Scheduling Professional (PMI-SP) (Business Acumen - 1510-ST-0189)

Project Management Institute (PMI) - Portfolio Management Professional (PfMP) (Business Acumen - 1510-ST-0189)

Project Management Institute (PMI) - Program Management Professional (PgMP) (Business Acumen - 1510-ST-0189)

Project Management Institute (PMI) - Project Management Professional (PMP) (Business Acumen - 1510-ST-0189)

Society for Maintenance and Reliability Professionals - SMRP (General)

Soil Science Society of America - SSSA - Certified Professional Soil Scientist (CPSS) (General)