A good project manager should apply processes, best practices, and tools to ensure that all aspects of development incorporate quality standards as a project's product is being produced. The project manager should always look to the past to garner lessons learned and apply that knowledge so as not to repeat history where negative impacts were sustained. This course shows how the Project Quality knowledge area promotes those processes, tools and techniques that assist the project team in planning, delivering and controlling the right levels of quality throughout all project development processes.
Materials in this class are based on the text, A Guide to the Project Management Body of Knowledge, (PMBOK® Guide)
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Neal Rowland has been a Project Management Professional (PMP) for over 13 years. During that time he has instructed, authored courses, advised training companies and corporations, and applied the best practices of project management in his work at Microsoft, Plex, and others. As the Lead Crowd Surfer of The Crowd Training [www.thecrowdtraining.com], Neal leads product development, instructional design, and graphic design. He is a contributor to the PMBOK. Beyond being certified as a PMP, Neal is also a certified agile project manager (PMI-ACP) and IT service management (ITIL Expert and ITIL Practitioner). Neal currently resides in the Detroit area with his wife and 5 kids.
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